CVS Health, Oct. 2021 – Present
Sr. Content Strategist, Sr. Technical Writer (Woonsocket, RI (Remote))

• Supports Global Experience and Digital Messaging, Core Loyalty, and UI kit teams by strategizing content and
  writing in-app copy for digital messaging, Point of Sale, Next Best Actions, ExtraCare, CarePass, and Deals Hub
  experiences on the CVS Health mobile and web apps.
• Writes user documentation for all new CVS UI Kit design system components.
• Strategizes Next Best Actions framework, content, documentation, as well as component and UX design.

Flamingo Finance, Dec. 2021 – Present
Head of Content and Marketing (Remote)

• Produces onscreen copy including instructions, menus, labels, alerts, landing pages and emails for Flamingo
  Decentralized Finance (DeFi) platform (FLM cryptocurrency token).
• Writes, publishes, and manages technical documentation including white papers, user guides, and help
  documentation.
• Writes and manages marketing materials including Medium articles and content for all social media platforms.
• Manages team of content creators, designers, and community mods.

Synectic Solutions, Nov. 2020 – Sept. 2021
Sr. Technical Writer (Oxnard, CA (Remote))

• Planned, developed, and wrote technical manuals and technical reports for the US DOD (Department of
  Defense) NAVFAC EXWC (Naval Facilities Engineering and Expeditionary Warfare Center).

RMS (Risk Management Solutions), May 2019 – April 2020
Sr. UX Writer, Sr. Technical Writer (Newark, CA (Remote))

• Created in-app microcopy tailored to the target audience across the insurance and (re)insurance ecosystem,
  namely for the new IQ app suite: SiteIQ, ExposureIQ, TreatyIQ, and ModelIQ.
• Wrote and standardized UX Voice and Style Guidelines to guide content creation across RMS software.
• Wrote Release notes and User Guides for RMS IQ app suite.

Sonos, Nov. 2018 – May 2019
UX Writer, Technical Writer (Boston, MA)

• Sole owner and writer of the Sonos User Guide, including both hardware and software user-facing instructional
  copy, published on Sonos.com in 13 languages for every new release.
• Created in-app microcopy for the Sonos app including but not limited to new voice services (Amazon Alexa
  and Google Assistant) integration.
• Managed and developed the Sonos UX Writing Guidelines and Style Guide.

Clever Recipes, Jan. 2017 – Oct. 2018
Content Strategist (Portland, ME)

• Strategized and created eBooks, websites, social media content, blog content, and video content.
• Created and developed online e-commerce marketplace.

Associated Design Partners, Jan. 2016 – Nov. 2016
Technical Writer (Falmouth, ME)

• Wrote 200+ engineer reports regarding forensic building science investigations concerning commercial and
  residential property damage insurance claims.
• Created and managed Microsoft Access investigation/report database to include 20+ years/5000+
  investigations/reports.

2C4 Technologies, Jan. 2015 – Aug. 2015
Technical Writer (Kihei, HI)

• Developed user manuals, program documentation, training manuals, newsletters, operational procedures, and
  contract proposals for the US DOD (Department of Defense).

Southern Maine Community College, Sept. 2008 – Dec. 2011
Faculty Writing Tutor (South Portland, ME)

• Tutored students in all aspects of college level academic writing and other areas of study.

General Dynamics – Bath Iron Works, May 2007 – June 2008
Marine Designer, Technical Writer (Bath, ME)

• Performed marine design (2D and 3D modeling and visualization) for DDG 1000 Navy Destroyers.
• Developed user manuals, program documentation, training manuals, build specs, and procedures for Navy ship
  construction.

University of Southern Maine, June, 2014
BA, Philosophy, Creative Writing (Portland, ME)

• Summa cum laude; Honors, 3.6 GPA

Programs: Figma; Miro; Rally; Confluence; JIRA; GitBook; GitHub; AirTable; Google Suite; Whimsical; Prismic;
MS Office Suite, SharePoint, Access; Adobe FrameMaker, InDesign, Photoshop, Acrobat Pro, Illustrator, Premier
Pro, Target, AEM; Sketch; InVision; Zeplin; Abstract; Cyberduck; WordPress; AWS; MailChimp; Visio; AutoCAD;
Catia

Cryptocurrency Trading 101: How You Can Profit in Vastly Changing Times, 2017
Published Author, Full Length Book

Words and Images Arts and Literary Journal, 2013, 2014
Multiple Fiction and Nonfiction Writing and Art Publications

Maine Writers and Publishers Alliance, 2011
Awarded state of Maine Literary Award in Nonfiction

The Beacon Newspaper, 2010 – 2011
Lead Editor, Front Page Writer

• Skills: Content strategy; leadership; technical writing; microcopy writing; user experience design; copywriting;
  visual design; 2D and 3D design; voice and style guide development; creative writing
• Interests: Technology; user experience; finance; design; nature; music and production; philosophy; hiking;
  sustainability; cryptocurrency; health and fitness; travel
• Organizations: Boy Scouts of America (10 years – Life Scout); USM Philosophy Symposium