Technical Writing Archives - Charles Stanhope Portfolio https://ctstanhope.com/portfolio_category/technical-writing/ Charles Stanhope Portfolio Sun, 19 Feb 2023 16:20:05 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.4 https://ctstanhope.com/wp-content/uploads/2023/02/site-icon-150x150.png Technical Writing Archives - Charles Stanhope Portfolio https://ctstanhope.com/portfolio_category/technical-writing/ 32 32 230700791 CVS Health https://ctstanhope.com/portfolio/cvs-health/ Sat, 11 Feb 2023 00:00:21 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=279 The post CVS Health appeared first on Charles Stanhope Portfolio.

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CVS Health

New CVS CarePass Mobile App Page
CVS Point of Sale Screens
CVS Next Best Actions
CVS Next Best Actions – Documentation

CVS Health Corporation is an American healthcare company that owns CVS Pharmacy, a retail pharmacy chain; CVS Caremark, a pharmacy benefits manager; and Aetna, a health insurance provider, among many other brands. The company’s headquarters is in Woonsocket, Rhode Island.

With roughly 10,000 store locations across the United States, CVS Health is the leading health solutions company, delivering care like no one else can. CVS Health reaches more people and improves the health of communities across America through their local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.

Company:
CVS Health

Website:
https://cvs.com/

New CVS CarePass Mobile App Page

I wrote all new copy for the new CarePass section of the CVS Mobile App.

CVS Point of Sale Screens

I wrote copy for the screens at the checkout at roughly 10,000 CVS locations across the United States. Millions of customers read and interact with this copy every day. I was fairly limited by the system in terms of character count and design but was able to come up with a great solution for various “Point of Sale” screens.

I wrote new copy for the CVS store receipt selection flow.

This is the copy customers see (before my recommendations) while signing up for CarePass in-store; users receive this SMS opt-in prompt.

This screen shows my new copy recommendations for the SMS opt-in prompt during CarePass enrollment in-store.

CVS Next Best Actions

Next Best Actions (NBA) is a brand-new framework for CVS web and mobile app. As Senior Content Strategist on the Global Experiences team, I worked as lead on this new framework from day one. The NBA framework was a massive undertaking, with several designers and content strategists involved, strategizing the design and content, working closely every step of the way with all the various page owners and stakeholders of the CVS experience.

A lot of strategy was involved with developing this NBA framework (as seen below throughout the NBA Confluence Documentation section below), including foundational strategy, component and campaign documentation, and writing and designing the NBA campaigns (as seen in the NBA Campaign Copy section below).

Sign-in NBA Web Billboard

The Sign-in NBA web campaign (billboard) appears on the Product Details Page (PDP) when a cvs customer uses the site but is not logged in. It is a nudge to ask users to sign in to receive more savings and faster checkout.

Sign-in NBA Web Nested

The Sign-in NBA web campaign (nested, right rail) appears on the Product Details Page (PDP) when a cvs customer uses the site but is not logged in. It is a nudge to ask users to sign in to receive more savings and faster checkout.

Sign-in NBA Mobile

The Sign-in NBA mobile campaign appears on the Product Details Page (PDP) when a cvs customer uses the site but is not logged in. It is a nudge to ask users to sign in to receive more savings and faster checkout.

Manage Prescriptions NBA Web and Mobile

The Manage Prescriptions NBA web and mobile campaigns appear throughout the CVS experience reminding users to connect their prescription information to manage their prescriptions, order refills, and more.

Manage Prescriptions NBA Nested

The Manage Prescriptions NBA nested right rail campaign appears throughout the CVS experience reminding users to connect their prescription information to manage their prescriptions, order refills, and more.

CarePass Reactivation NBA Nested

The CarePass Reactivation NBA reminds users that their CarePass membership is on hold for various reasons and to update their information to reactivate.

CarePass Reactivation NBA Mobile

The CarePass Reactivation NBA reminds users that their CarePass membership is on hold for various reasons and to update their information to reactivate.

Link ExtraCare NBA Web Billboard

The Link ExtraCare NBA web campaign (billboard) appears on the Product Details Page (PDP) when a cvs customer uses the site, is logged in, but needs to connect their ExtraCare card to enjoy more savings.

CVS Next Best Actions – Documentation

These are select samples of my work. More samples can be provided upon request.

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]]> 279 Sonos https://ctstanhope.com/portfolio/sonos/ Fri, 10 Feb 2023 00:00:08 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=275 The post Sonos appeared first on Charles Stanhope Portfolio.

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Sonos

Sonos Help and Tips Copy
Sonos User Guide

Sonos, Inc. is an American developer and manufacturer of audio products best known for its multi-room audio products. Sonos has partnered with over 100 companies that offer music services, including Pandora, iHeartRadio, Spotify, MOG, QQ Music, and Amazon Music.Sonos products work with the three major voice assistants: Amazon Alexa, Google Assistant, and Apple Siri.

Company:
Sonos

Website:
https://sonos.com/

Sonos Help and Tips Copy

At Sonos, I wrote in-app copy throughout the app, including UI copy, error messages, and in-app Help and Tips. Below you can see the Help and Tips section of the Sonos app.

Sonos User Guide

I was also the sole owner of the Sonos User Guide during my time at Sonos, where I wrote several sections from scratch and otherwise iterated upon the User Guide in its entirety. I also worked closely with localization teams and published the user guide in 13 different languages on Sonos.com upon each new release.

Open Sonos User Guide in New Tab

These are select samples of my work. More samples can be provided upon request.

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]]> 275 RMS https://ctstanhope.com/portfolio/rms/ Thu, 09 Feb 2023 00:00:32 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=284 The post RMS appeared first on Charles Stanhope Portfolio.

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Risk Management Solutions (RMS)

RMS Projects

Risk Management Solutions (RMS) is a Risk Management Company at the Forefront of Risk Intelligence.

RMS has been building industry-leading risk management solutions for insurers, reinsurers, financial services organizations, and the public sector for over 30 years. Their unmatched science, 300+ catastrophe models, applications, and the RMS Intelligent Risk Platform™ help customers evaluate and manage the risks of natural and man-made disasters. RMS’ solutions help customers outperform and the world become more resilient by making every risk known.

My work at RMS is confidential, therefore I cannot share samples. Please contact me for more details.

Company:
RMS

Website:
https://rms.com/

RMS Projects

My primary focus at RMS entailed content strategy and writing in-app copy such as UX/UI copy, tooltips, error messages, and in-app help, as well as technical documentation including user guides and release notes, for the following RMS products:

Risk Modeler (https://rms.com/risk-intelligence/risk-modeler)
Quickly unlock insights and improve real-time decision-making with cloud risk modeling software that combines innovative catastrophe models, efficient modeling workflows, and tools to get behind the model numbers.

TreatyIQ (https://rms.com/risk-intelligence/treatyiq?contact-us=treatyiq)
Equip underwriters with flexible program structuring and analytics along with up-to-date portfolio monitoring for improved risk structuring and selection.

ExposureIQ (https://rms.com/risk-intelligence/exposureiq?contact-us=eiq)
Proactively manage organization-wide risk concentrations and hotspots, access real-time risk analytics and event forecasting for rapid event response and generate advanced portfolio insights, at scale.

SiteIQ (https://rms.com/risk-intelligence/siteiq)
Assess location risk in seconds; reduce underwriting overhead and make more informed decisions faster than ever.

These are select samples of my work. More samples can be provided upon request.

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]]> 284 Flamingo Finance https://ctstanhope.com/portfolio/flamingo-finance/ Tue, 31 Jan 2023 00:00:26 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=49 The post Flamingo Finance appeared first on Charles Stanhope Portfolio.

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Flamingo Finance

Technical Documentation
UI Copy

Flamingo Finance is an easy-to-use DeFi platform built on Neo N3. Designed with Smart Functions for everyone, from beginners to advanced cryptocurrency users.

Company:
Flamingo Finance

Website:
https://flamingo.finance/

Technical Documentation

I wrote Technical Documentation for Flamingo, including all the pages in the left hand navigation you’ll find below.

Open Flamingo Finance Technical Documentation in New Tab

UI Copy

At Flamingo, I also wrote copy for the platform such as UI copy, tooltips, error messages, in-app help, and more.

These are select samples of my work. More samples can be provided upon request.

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]]> 49 Neo Blockchain https://ctstanhope.com/portfolio/neo-blockchain/ Mon, 30 Jan 2023 00:00:54 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=273 The post Neo Blockchain appeared first on Charles Stanhope Portfolio.

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Neo Blockchain

Neo N3 White Paper

Neo is an open-source community driven blockchain platform, and is the most feature-complete blockchain platform for building decentralized applications. Neo enables developers to digitize and automate the management of assets through smart contracts. It also provides powerful native infrastructures such as decentralized storage, oracles, and domain name service, creating a solid foundation for the Next-Gen Internet.

Company:
Neo Blockchain

Website:
https://neo.org/

Neo N3 White Paper

Compiling, editing, and iterating upon developer documentation, I wrote the Neo N3 White Paper for Neo Blockchain.

Open Neo N3 White Paper in New Tab

These are select samples of my work. More samples can be provided upon request.

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]]> 273 Naval Facilities Engineering Systems Command https://ctstanhope.com/portfolio/navfac/ Sat, 21 Jan 2023 00:00:46 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=293 The post Naval Facilities Engineering Systems Command appeared first on Charles Stanhope Portfolio.

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Naval Facilities Engineering Systems Command

NAFVAC EXWC EGAT Tableau Manual
NAVFAC EXWC EGAT Technical Manual
NAVFAC EXWC ExPO PSP ATS Analysis of Alternatives and Recommendations Report

The Naval Facilities Engineering Systems Command is the United States Navy’s engineering systems command, providing the Navy and United States Marine Corps with facilities and expeditionary expertise.

Branch:
United States Navy

Website:
https://exwc.navfac.navy.mil/

I wrote multiple technical manuals for the Naval Facilities Engineering and Expeditionary Warfare Center (NAVFAC EXWC).

Open NAVFAC EXWC EGAT Tableau Manual in New Tab

Open NAVFAC EXWC EGAT Technical Manual in New Tab

The Naval Facilities (NAVFAC) Engineering and Expeditionary Warfare Center (EXWC) Expeditionary Programs Office (ExPO) required a technical solution that supports a number of use-case scenarios, including but not limited to, product support management, internal Product Support Package (PSP) development, external In-Service Engineering Agent (ISEA) PSP tied to ExPO assets, inventory procurement management, external database ingestions and extractions, reporting, and buy plan/spend plan management.

I conducted exploratory research to find the best alternatives to fulfill various use cases and user requirements for this potential Asset Tracking software. Throughout my research, I wrote an Analysis of Alternatives report to provide as project deliverable to NAVFAC EXWC Expeditionary Programs Office (ExPO).

Open NAVFAC EXWC ExPO PSP ATS Analysis of Alternatives and Recommendations Report in New Tab

These are select samples of my work. More samples can be provided upon request.

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]]> 293 Associated Design Partners Inc. https://ctstanhope.com/portfolio/adp/ Wed, 18 Jan 2023 00:00:06 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=300 The post Associated Design Partners Inc. appeared first on Charles Stanhope Portfolio.

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Associated Design Partners Inc.

ADP Insurance Claim Investigation Report – 1
ADP Insurance Claim Investigation Report – 2

Associated Design Partners Inc (ADP) provides complete building structural engineering services and expert witness testimony in construction dispute litigation. ADP engineers solutions for residential and commercial structures, including new construction design, additions, building envelope engineering, and retaining wall design.

Company:
Associated Design Partners Inc.

Website:
https://adpengineering.com/

ADP Insurance Claim Investigation Report – 1

At ADP I wrote over 300 insurance claim investigation reports for residential and commercial properties. These reports were delivered to ADP clients such as State Farm, Allstate, Liberty Mutual, and others.

Open ADP Insurance Claim Investigation Report – 1 in New Tab

ADP Insurance Claim Investigation Report – 2

Open ADP Insurance Claim Investigation Report – 2 in New Tab

These are select samples of my work. More samples can be provided upon request.

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]]> 300 Pacific Joint Information Technology Center https://ctstanhope.com/portfolio/pacific-jitc/ Tue, 17 Jan 2023 00:00:52 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=304 The post Pacific Joint Information Technology Center appeared first on Charles Stanhope Portfolio.

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Pacific Joint Information Technology Center

Pacific JITC ITEC Newsletters
DHA IT Newsletters
VA Vista PII-PHI Hosting Proposal Pacific JITC
Pacific JITC ITEC Control Plan

The Pacific Joint Information Technology Center (Pacific JITC) based in Maui, Hawaii, is the Military Health System (MHS) center for proof of concept and prototyping of Information Management/Information Technology (IM/IT) products and services to support Department of Defense (DoD) medical readiness requirements and IT modernization needs across the medical continuum of care.

Pacific JITC’s mission is: “To rapidly research, test and develop warfighter medical solutions and products, through pilots or prototypes that provide mission critical value and actionable information to the DoD, including the Services, Combatant Commanders, and the Department of Veterans Affairs (VA).”

Agency:
Military Health System; Defense Health Agency

Website:
https://health.mil/

Pacific JITC ITEC Newsletters

I wrote several newsletters for the Pacific JITC Integrated Test and Evaluation Center (ITEC).

Open Pacific JITC ITEC Newsletters in New Tab

DHA IT Newsletters

I also contributed to several sections in various Defense Health Agency IT Newsletters.

Open DHA IT Newsletters in New Tab

VA Vista PII-PHI Hosting Proposal Pacific JITC

Additionally, I was a contributing writer on several DOD proposals.

Open VA Vista PII-PHI Hosting Proposal Pacific JITC in New Tab

Pacific JITC ITEC Control Plan

I also wrote and managed the Pacific JITC ITEC property control plan, and managed all assets for the ITEC.

Open ITEC Property Control Plan in New Tab

These are select samples of my work. More samples can be provided upon request.

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]]> 304 General Dynamics – Bath Iron Works https://ctstanhope.com/portfolio/general-dynamics-bath-iron-works/ Mon, 16 Jan 2023 18:00:59 +0000 https://ctstanhope.com/?post_type=us_portfolio&p=677 The post General Dynamics – Bath Iron Works appeared first on Charles Stanhope Portfolio.

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General Dynamics – Bath Iron Works

BIW Projects

Bath Iron Works (BIW) is a major United States shipyard located on the Kennebec River in Bath, Maine, founded in 1884 as Bath Iron Works, Limited. Since 1995, Bath Iron Works has been a subsidiary of General Dynamics. It is the fifth-largest defense contractor in the world as of 2008. BIW has built private, commercial, and military vessels, most of which have been ordered by the United States Navy.

My work at BIW is confidential, therefore I cannot share writing or design samples. Please contact me for more details.

Company:
General Dynamics – Bath Iron Works

Website:
https://gdbiw.com/

BIW Projects

My primary focus at BIW entailed 2D and 3D design as well as technical process and specifications writing for a brand-new class of Navy destroyers, USS Zumwalt (DDG 1000).

USS Zumwalt is a guided missile destroyer of the United States Navy. She is the lead ship of the Zumwalt class and the first ship to be named after Admiral Elmo Zumwalt. Zumwalt has stealth capabilities, having a radar cross-section similar to a fishing boat despite her large size.

On the Hull Outfit team, I designed insulation, furniture foundations, as well as all of the exterior paint markings on the ship, including the ship numbers, helipad, and more, as seen below.

These are select samples of my work. More samples can be provided upon request.

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